Terms & Conditions — ceri123

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the User", "you", "your") and ceri123 ("the Platform", "we", "us", "our"), the operator of the online casino and sports betting services accessible at https://ceri123.cam and all associated subdomains, mobile applications, and related services (collectively, "the Services").

By registering an account, making a deposit, placing a wager, or otherwise accessing any part of the ceri123 platform, you confirm that you have read, understood, and agree to be fully bound by these Terms in their entirety. If you do not agree to any part of these Terms, you must immediately cease using the Services.

ceri123 reserves the right to modify these Terms at any time. Continued use of the platform following the publication of any revised Terms constitutes your acceptance of those changes. We recommend reviewing this page periodically.

For the purposes of these Terms, the following definitions shall apply:

• "Account" means the registered user account created by a User on the ceri123 platform.
• "Balance" means the total funds held in a User's Account, including both real-money funds and any applicable bonus funds.
• "Bonus Funds" means promotional credits awarded by ceri123 that are subject to wagering requirements before conversion to withdrawable funds.
• "KYC" means Know Your Customer — the identity and age verification process required by ceri123 for account activation and withdrawal processing.
• "Services" means all casino games, sports betting markets, live dealer games, promotional offers, and any other features accessible through the ceri123 platform.
• "Wager" means any bet placed by a User on any game, event, or market offered on the platform.
• "Prohibited Territory" means any jurisdiction where online gambling is expressly prohibited under applicable law, as determined by ceri123 at its sole discretion.
• "Acceptable Payment Methods" means those deposit and withdrawal channels supported by ceri123, including but not limited to Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank online banking, Hong Leong Connect, Bitcoin (BTC), Ethereum (ETH), and USDT TRC20.

To register and maintain an account on ceri123, you must satisfy all of the following eligibility criteria at all times:

1. You are a natural person of at least 21 years of age. ceri123 does not permit gambling by persons under the age of 21, regardless of the minimum legal age in any particular jurisdiction.
2. You are acting on your own behalf and not on behalf of any third party.
3. You do not currently have an existing account with ceri123 that has been suspended or terminated for any reason.
4. You are not accessing the Services from a Prohibited Territory as determined by ceri123.
5. You have not been diagnosed with a gambling addiction or are not currently subject to a voluntary or mandatory self-exclusion order.
6. You are not an employee, director, contractor, or immediate family member of a ceri123 employee or director.

During registration, you are required to provide accurate, current, and complete personal information. You agree that all information submitted — including but not limited to your full legal name, date of birth, residential address, contact number, and email address — is truthful and your own.

ceri123 operates a mandatory KYC verification process. We reserve the right to request any of the following documents to verify your identity and age at any point during your account lifecycle:

• Government-issued identity document (MyKad, passport, or equivalent)
• Proof of address (utility bill or bank statement dated within 90 days)
• Proof of payment method ownership (e.g., screenshot of e-wallet registered in your name)
• Source of funds documentation where deposits exceed applicable thresholds

Withdrawals will not be processed until KYC verification is completed to ceri123's satisfaction. Each User is permitted to hold only one registered account. Any duplicate accounts discovered will be suspended immediately and all associated funds may be forfeited.

You are responsible for maintaining the confidentiality of your login credentials. Any activity that occurs under your account — whether or not authorized by you — is your responsibility. If you suspect unauthorized access to your account, you must notify our support team at [email protected] immediately.

ceri123 supports deposits and withdrawals through a range of Acceptable Payment Methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, BTC, ETH, and USDT TRC20. All deposit and withdrawal transactions are subject to the following conditions:

• Minimum deposit: RM30 (or cryptocurrency equivalent)
• Minimum withdrawal: RM50 (or cryptocurrency equivalent)
• Withdrawals must be made to the same payment method used for the original deposit wherever technically possible, as part of our anti-money laundering obligations.
• ceri123 does not accept deposits from third parties. Funds must originate from payment accounts registered in your own name.
• ceri123 processes withdrawal requests in good faith and within the advertised processing times; however, delays may occur due to bank processing schedules, public holidays, or regulatory compliance checks.
• In the event of a suspected fraudulent deposit or chargeback, ceri123 reserves the right to freeze the relevant Account pending investigation.

Processing times are estimates only. E-wallet withdrawals (Touch 'n Go eWallet, Boost, GrabPay, DuitNow) are typically processed within 15 minutes. Bank transfers are typically processed within 1–3 business hours. Cryptocurrency withdrawals are subject to blockchain confirmation times, which vary by network conditions.

ceri123 offers a range of welcome bonuses and ongoing promotions to eligible players. All bonuses are subject to the following general conditions, in addition to any specific terms associated with individual promotions:

• Bonuses are only available to players who have completed full KYC verification.
• Each player is entitled to claim each specific welcome bonus only once. Attempting to claim the same bonus multiple times through duplicate accounts is strictly prohibited.
• All bonus funds are subject to a wagering requirement that must be fulfilled before any withdrawal is processed. Wagering requirements vary by promotion and are clearly stated in the respective promotion's specific terms.
• ceri123 reserves the right to withdraw any bonus offer at any time, or to amend bonus terms, without prior notice. Changes do not affect bonuses already active in a player's account.
• Bonus funds cannot be directly withdrawn; only winnings generated from wagering bonus funds, subject to applicable wagering requirements, are eligible for withdrawal.
• If a player attempts to withdraw real-money funds while an active bonus is applied to their account, the bonus funds and associated winnings may be forfeited.
• ceri123 reserves the right to disqualify any player from a promotion if there is reasonable evidence of abuse, fraud, or violation of these Terms.

Specific bonus wagering requirements, maximum bet limits when a bonus is active, eligible games, and expiry periods are detailed in the specific terms and conditions for each individual promotion. Players should review these before accepting any bonus.

All wagers placed on ceri123 — whether on casino games, live dealer tables, sports markets including EPL, Liga Super Malaysia, UEFA Champions League, UFC, or any other offering — are governed by the following rules:

• Wagers are final and binding once confirmed by the platform. Players cannot cancel or amend a confirmed bet.
• ceri123 reserves the right to void any bet if it is placed in error, if there is clear evidence of a pricing error on the platform, or if the underlying event is cancelled, abandoned, or otherwise invalidated.
• In the case of a voided bet, the original stake will be returned to the player's Account.
• ceri123 operates a maximum payout limit per event and per day per player. These limits are published within the platform and subject to change at ceri123's discretion.
• ceri123 reserves the right to limit, restrict, or refuse any wager at its sole discretion, including wagers from accounts suspected of arbitrage betting, matched betting, or any other form of systematic exploitation of the platform's pricing.
• All casino game outcomes are determined by a certified, independently audited Random Number Generator (RNG). ceri123 does not interfere with game outcomes.

Users of the ceri123 platform are expressly prohibited from engaging in any of the following conduct:

• Registering more than one account, or allowing another person to use your account
• Providing false, misleading, or incomplete information during registration or KYC
• Using automated software, bots, scripts, or any other technical methods to interact with the platform in a non-human manner
• Engaging in any form of match-fixing, spot-fixing, or collusion in relation to any event offered on the platform
• Exploiting software bugs, glitches, or errors for financial gain without reporting them to ceri123 immediately
• Engaging in systematic bonus abuse, including but not limited to: creating multiple accounts to claim bonuses multiple times, using bonus funds as part of a risk-free hedging strategy, or any other practice designed to extract value from promotions without genuine gaming intent
• Attempting to launder money or use the platform for any purpose that violates applicable anti-money laundering laws
• Using VPN, proxy services, or other technologies to circumvent geographic restrictions
• Harassment or abuse of ceri123 staff, agents, or other users

All content on the ceri123 platform — including but not limited to the ceri123 brand name, logo, website design, game interfaces, text, graphics, audio, video, and software — is the exclusive intellectual property of ceri123 or its licensed content providers and is protected by applicable intellectual property laws.

Users are granted a limited, non-exclusive, non-transferable, revocable license to access and use the platform for their personal, non-commercial entertainment purposes only. This license does not permit:

• Copying, reproducing, distributing, or creating derivative works from any platform content
• Reverse engineering or decompiling any software or application forming part of the Services
• Commercial exploitation of the ceri123 brand, content, or any element of the platform without prior written authorization

Unauthorized use of ceri123's intellectual property may result in account termination and potential legal proceedings.

To the fullest extent permitted by applicable law, ceri123 and its affiliates, directors, officers, employees, and agents shall not be liable for:

• Any direct, indirect, incidental, consequential, special, or exemplary damages arising from your use of, or inability to use, the Services
• Financial losses incurred as a result of wagering activities on the platform
• Interruption, suspension, or termination of the Services for any reason, including scheduled or unscheduled maintenance
• Data loss, unauthorized account access, or security breaches resulting from your failure to maintain the security of your login credentials
• Actions of third-party payment processors, including delays or failures in processing deposits or withdrawals
• Any adverse legal consequences arising from your decision to access ceri123 from a jurisdiction where online gambling is restricted or prohibited

The ceri123 platform is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the platform's fitness for any particular purpose, uninterrupted availability, or freedom from errors.

ceri123 reserves the right to suspend or terminate any User account at any time and without prior notice in the following circumstances:

• Breach of any provision of these Terms
• Provision of false or misleading information during registration or KYC
• Suspected fraudulent activity, money laundering, or match fixing
• Failure to complete KYC verification within the required timeframe
• Suspicion that an account is being operated by someone other than the registered account holder
• Account inactivity exceeding 12 consecutive months (dormant account policy applies — contact support for details)

You may also choose to close your account voluntarily at any time by contacting our support team. Any remaining withdrawable balance (net of bonus funds subject to incomplete wagering requirements) will be processed to your registered payment method following successful KYC verification.

ceri123 is committed to promoting responsible gambling practices. We recognize that for a small proportion of users, gambling can become a problem that affects their financial, personal, and mental wellbeing. ceri123 offers the following responsible gambling tools to all registered users:

• Deposit Limits: Users may set daily, weekly, or monthly deposit limits on their account. Once set, these limits take effect immediately and may only be increased after a minimum cooling-off period.
• Loss Limits: Users may set maximum loss amounts over defined time periods.
• Session Time Reminders: Users can set alerts for continuous session duration.
• Self-Exclusion: Users may voluntarily exclude themselves from the platform for defined periods (30 days, 90 days, 180 days, or permanently). Self-exclusion requests are irreversible for the duration of the exclusion period.

To activate any responsible gambling tool, please contact our support team or visit our Responsible Gambling page for full details. Users must be 21 years of age or older to hold an account on ceri123.

ceri123 collects and processes personal data in accordance with our Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference. By agreeing to these Terms, you also consent to the collection, processing, and storage of your personal data as described in the Privacy Policy.

Key data processing activities include identity verification (KYC), fraud prevention, regulatory compliance, customer support, and the provision of the Services. ceri123 will not sell your personal data to third parties for marketing purposes without your explicit consent.

ceri123 reserves the right to amend, update, or replace any part of these Terms at any time. In the event of a material change, we will use reasonable efforts to notify registered users via the email address associated with their account or through a prominent notice on the platform.

Your continued use of the Services following the effective date of any updated Terms constitutes your acceptance of those changes. If you do not agree with any amended Terms, you must cease using the Services and may close your account in accordance with Section 11.

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction under which ceri123 holds its international online gaming license. This is expressly not the law of Malaysia.

In the event of any dispute between a User and ceri123, we encourage users to first contact our customer support team at [email protected] to seek an informal resolution. The majority of disputes can be resolved efficiently through this channel.

If a dispute cannot be resolved informally within 30 days of it being raised, either party may escalate the matter to the applicable dispute resolution mechanism provided by our licensing authority. The decision of such authority shall be final and binding.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of your use of the ceri123 platform, please contact our support team through any of the following channels:

• Email: [email protected] — response within 2–4 hours
• Live Chat: Available in-platform, 24 hours a day, 7 days a week — average response time under 2 minutes
• Hours: Support is available 24/7, including Malaysian public holidays such as Hari Raya Aidilfitri, Chinese New Year, Deepavali, and National Day

For matters specifically related to responsible gambling, self-exclusion requests, or account closure, please visit our Responsible Gambling page for dedicated guidance and contact information.